WinClub takes your privacy seriously. This Privacy Policy explains exactly what personal data we collect, how we use it, who we may share it with, and the rights you hold over your own information. Please read it carefully alongside our Terms & Conditions before registering an account.
We collect only the personal data that is strictly necessary to operate your Account, process transactions, and comply with our legal and licensing obligations.
All personal data is stored on encrypted servers with access restricted to authorised personnel only. We employ SSL/TLS encryption across all Platform connections.
WinClub does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your data is not a product.
You have the right to access, correct, and request deletion of your personal data at any time, subject to our legal retention obligations.
We tell you exactly what data we collect, why we collect it, how long we keep it, and who can access it — no ambiguous language, no hidden purposes.
Our data practices are guided by international data protection standards and our obligations under applicable AML and KYC licensing requirements.
This Privacy Policy ("Policy") is issued by WinClub ("WinClub", "we", "us", "our"), the operator of the online gambling platform accessible at winclub.cam ("Platform"). This Policy applies to all personal data collected from individuals ("you", "Player", "User") who access, register on, or otherwise interact with the Platform, including players based in Malaysia and other jurisdictions where access to the Platform is permitted.
WinClub is committed to protecting the privacy of every individual whose data we process. We operate under international online gaming licensing requirements that mandate strict data protection, anti-money-laundering (AML) controls, and Know Your Customer (KYC) verification procedures. This Policy explains how we fulfil those obligations while respecting your rights as a data subject.
This Policy should be read alongside our Terms & Conditions. By registering an Account on the Platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein.
The following terms, as used in this Privacy Policy, carry the meanings set out below:
WinClub collects personal data across several categories, depending on your level of interaction with the Platform. The following table summarises the categories of data we collect and their primary purpose:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Account registration; KYC age and identity verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, and regulatory correspondence |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), transaction history | Deposit and withdrawal processing; AML monitoring |
| Device & Technical Data | IP address, device type, operating system, browser, session timestamps | Security monitoring, fraud prevention, and platform analytics |
| Usage Data | Pages visited, games played, bet amounts, session duration, bonus usage | Platform improvement, responsible gambling monitoring, personalisation |
| KYC Document Data | Scanned identity documents, selfie verification images, proof of address documents | Mandatory KYC compliance; withdrawal authorisation |
| Communication Data | Live chat transcripts, support emails, complaint records | Service improvement; dispute resolution; regulatory audit trails |
We do not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) except where identity document photographs are submitted for KYC purposes, in which case such data is processed solely for verification and is not used for any other purpose.
The majority of personal data we hold is provided directly by you during the course of your relationship with WinClub, including when you: register an Account; complete KYC verification by submitting identity documents; make deposits or request withdrawals; contact our support team via live chat or email; participate in promotions or surveys; or update your Account profile.
When you access the Platform, certain technical data is collected automatically through your browser, device, and our server infrastructure. This includes your IP address, browser type and version, operating system, referring URLs, pages accessed, clickstream data, and session timestamps. This data is collected using cookies, web beacons, and server log files.
WinClub may receive personal data about you from authorised third-party sources, including:
WinClub processes your personal data for the following specific purposes:
WinClub processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:
WinClub does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. We may share your data in the following circumstances only:
We engage carefully selected third-party service providers who process personal data on our behalf under contractual data processing agreements. These include payment gateway operators, KYC and identity verification providers, cloud hosting and infrastructure providers, fraud detection and AML screening services, and customer support platform providers. All processors are required to handle your data securely and solely for the purposes we specify.
WinClub may disclose personal data to regulatory authorities, law enforcement agencies, gaming licensing bodies, or other government entities where required to do so by law, court order, or in connection with our licensing obligations. This includes reporting obligations under applicable AML frameworks. Where permitted by law, WinClub will endeavour to notify you of such disclosures in advance.
In the event of a merger, acquisition, restructuring, or sale of all or part of WinClub's business assets, your personal data may be transferred to the acquirer or successor entity as part of the transaction. We will notify you of any such transfer and the privacy terms that apply to your data following the transaction.
We may share your data with other third parties in circumstances not described above where you have provided your explicit, informed consent to such sharing.
WinClub retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following indicative retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Gaming licence / AML compliance |
| KYC documents | Duration of account + 5 years post-closure | International AML regulatory obligation |
| Transaction records | 7 years from transaction date | AML and financial record-keeping obligation |
| Customer support communications | 3 years from last interaction | Dispute resolution and audit trail |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of lawful processing basis |
| Technical / log data | 12 months from collection | Security monitoring and analytics |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised data may be retained for statistical and analytical purposes indefinitely.
WinClub operates on an internationally distributed cloud infrastructure. As a result, personal data that you provide to us may be transferred to, stored in, and processed in countries other than Malaysia, including jurisdictions that may not have data protection laws equivalent in scope to Malaysia's Personal Data Protection Act 2010.
Where personal data is transferred internationally, WinClub ensures that appropriate safeguards are in place to protect your data to a standard consistent with internationally recognised data protection principles. These safeguards may include contractual obligations imposed on service providers through data processing agreements that contain standard data protection clauses, or reliance on an applicable adequacy determination.
By using the Platform, you acknowledge that your personal data may be transferred internationally as described in this section. If you have concerns about specific international transfers affecting your data, please contact us using the details in Section 15.
WinClub uses cookies and similar tracking technologies, including web beacons and pixel tags, to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you visit the Platform.
You can manage or disable non-essential cookies at any time through your browser's cookie settings. Please note that disabling analytical or functional cookies may affect the performance or personalisation features of the Platform. Strictly necessary cookies cannot be disabled without preventing the Platform from operating correctly.
Subject to applicable law and our legitimate interests and legal obligations, you hold the following rights in relation to your personal data held by WinClub:
To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond substantively within 30 calendar days. We may require identity verification before processing a rights request.
WinClub implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While WinClub takes all reasonable and commercially practicable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data security breach that is likely to result in a high risk to your rights and freedoms, WinClub will notify affected players promptly and take all reasonable steps to mitigate the impact of such a breach.
The WinClub Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not register an Account, deposit funds, or participate in any gambling activity on the Platform.
If WinClub becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated Account, delete all personal data relating to that individual, and return any deposited funds in accordance with our Terms & Conditions. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].
WinClub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing requirements. When material changes are made, we will notify registered players via a notice on the Platform or, where appropriate, by email to the address registered on your Account.
The effective date at the top of this Policy indicates when the current version came into force. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree to any changes, you should cease using the Platform and close your Account before the amended Policy takes effect.
We encourage you to review this Privacy Policy periodically to remain informed about how WinClub protects your personal data.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy concern or complaint, please contact WinClub using the following details:
Our support team is available around the clock to address any privacy concerns. You can also review our full Terms & Conditions or head to the FAQ page for answers to common questions about how WinClub operates.